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FREQUENTLY ASKED QUESTIONS

  • Do My Quotes Include VAT?
    Yes, all quotes will include VAT and all other costs to do the job.
  • Does JF REMOVALS Pack The Items Into The Boxes As well?
    Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.
  • Will I Need To Pay For Any Extras On The Day?
    We always honour our quote so the easy answer is no
  • How Should We Prepare For Move Day?
    The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.
  • Can I Call You Directly?
    Yes, You can call us by calling the number on the webite.
  • Can You Dismantle And Re-Assemble Items?
    Yes, we can Jf removals has the tools required for dismantling and re-assembly.
  • Do You Have Availability
    Call us for availability
  • Can We Make Extra Stops During The Journey?
    Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.
  • How Soon Should I Report Damages?
    When items are damaged all claims must be made within 24 hours of the bookings completion time.
  • What Happens If There Is Damage To My items?
    In the unfortunate event of damage to an item please respond to your original confirmation by emailing clear images of the damage.
  • What Happens If My Driver Gets Sick?
    In the unfortunate event that your driver falls sick, We will will reallocate your booking to another member of our team so we can honour your booking.
  • What Happens If I Have To Cancel My Booking?
    In the event you need to cancel or postpone your booking please contact Joel urgently via the contact details either on the website or inside your text/email confirmations.
  • Will I Get A Receipt After Payment?
    Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.
  • Can We Book A Return Journey?
    Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.
  • What Happens If I Need To Change My Booking?
    In the event you need to amend your booking please contact us using the contact details located inside your text/email confirmations. Or website
  • Do I Need To Do Anything After Booking?
    No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.
  • What Happens After I Have Booked?
    Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.
  • Do You Carry Straps & Blankets On Your Van?
    Yes we are fully equipped to undertake any Man and Van related task.
  • Does My Quote Include The Cost To Enter The Congestion & ULEZ Zones?
    Yes, your quote will include any costs to enter the Congestion and ULEZ zones.
  • Do I Need To Be There On The Day?
    No, providing the driver has access to the items you do not need to be present.
  • Are You Fully Insured?
    Yes, Jf removals is fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000
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